Shipping Rates
• United States
-We use USPS first class as default shipping method and a shipping fee of 0.00 USD is applied;
-We estimate you will receive your order within 2-8 business days after departure;
• UK
-Default shipping method is delivered by Royal Mail;
-A shipping fee of 4 USD (~3 GBP) is applied to parcels shipped to UK;
-We estimate you will receive your order within 3-5 business days after departure;
-Free shipping for orders over 40 USD (~31.5 GBP).
• Germany
-Default shipping method is delivered by Deutsche Post;
-A shipping fee of ~5 EUR is applied to parcels shipped to Germany;
-We estimate you will receive your order within 5-8 business days after departure;
-Free shipping for orders over 40 USD (~37 EUR).
• France
-Default shipping method is delivered by La Poste;
-A shipping fee of ~5 EUR is applied to parcels shipped to France;
-We estimate you will receive your order within 3-5 business days after departure;
-Free shipping for orders over 40 USD (~37 EUR).
• Canada
-Default shipping method is delivered by Canada Post;
-A shipping fee of around $9 CAD is applied to parcels shipped to Canada;
-We estimate you will receive your order within 5-9 business days after departure;
-Free shipping for orders over 40 USD (~55 CAD).
• Australia
-Default shipping method is delivered by Australia Post;
-A shipping fee of around $11 AUD is applied to parcels shipped to Canada;
-We estimate you will receive your order within 4-7 business days after departure(remote areas excepted);
-Free shipping for orders over 40 USD (~60 AUD).
• International
-International shipping usually take 3-10 business days to arrive;
-Shipping time may vary at the customs but we will try our best to ship as quickly as possible;
-Please make sure all your shipping details are correct;
-Free shipping for orders over 40 USD
Please keep in mind that:
–All duty fee and tax for non-U.S. international orders will be covered by En Route when the package is dispatched. Your package will not be stopped by custom office. If you are having a different experience, please contact us at [email protected];
-Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages;
-India and Philippines can only access DHL express shipping method due to economic shipping method does not function in these 2 countries.
If an order is returned to us due to invalid/insufficient address, or unclaimed.
A reshipping fee would incur as following:
- US : 6 USD
- UK and Europe: 6 USD
- Canada and Australia: 7 USD
- Rest of the world: 9 USD
Return Policy
We accept regular returns and exchanges within 30 days of the order delivery date. For U.S. orders, return is free. For non-US orders, En Route is not able to cover return shipping cost. Customer is responsible for return shipping fee.
We accept defective merchandise purchased on chenguangxiwei.com for return or exchange within 100 days of the order’s delivery date.
Please email [email protected] with your order number that is eligible for return/exchange for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.
Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of chenguangxiwei. For returns received within 100 days of delivery, we’ll credit your original form of payment.
Exchange Policy
We accept exchange within 30 days of the order delivery date. For U.S. orders, exchange is free. For non-US orders, En Route is not able to cover return shipping cost for the product that needs to be exchanged. Customer is responsible for the return shipping fee.
